SLA Filter by Status

Idea created by 6626540 on May 25, 2016
    Under Consideration
    Score0

    (Originally posted on 5, February 2014)

    Please add a feature to exclude certain statuses in SLA.  For example, if an incident is On-Hold (because we are waiting on the customer) we would not want our SLA to fire.

    What problem will this feature solve?: