Delegated Assignee

Idea created by 6626540 on May 25, 2016
    Under Consideration

    (Originally posted on 5, February 2014)

    We would like the ability to designate an alternate assignee for a user so that new incidents and tasks assigned to that user are reassigned to the alternate.  This will be particularly helpful when a user is out of the office for an extended period of time.

    What problem will this feature solve?: