Sending attachments within a ticket email

Idea created by 6626540 on May 25, 2016
    Not Planned

    (Originally posted on 5, February 2014)

    When I reply to a ticket and attach a document, the user states that they get my e-mail but there is no attachment.I tested this with another tech and did not receive the attachment either. I noticed that if I clicked on "View Incident" within the e-mail, logged into my account, I can then see the reply as well as the attachment.Is there a way for attachments to attach to the reply e-mail WITHOUT having to login to samanage to view it? It's a bit cumbersome to have the user login each time there's an attachment to view, especially if they're not too happy to begin with."

    What problem will this feature solve?: