Why can't all of the requester information be brought into a New Incident ticket automatically?

Idea created by 6626540 on May 25, 2016
    Under Consideration

    (Originally posted on 5, February 2014)

    New user are required to supply their email address, first and last name, phone number and department but this data is not used in an Incident entry, it has to be entered manually. Also, when a New Incident is created, there is no location to put in a users phone number, I am forced to create a custom filed with I can't make mandatory.

    What problem will this feature solve?: