Email forwarded to Service Desk should create a ticket with the original sender as the requester

Idea created by 6626540 on May 25, 2016
    Not Planned
    • 8013902
    • 7605775
    • 7019184

    (Originally posted on 5, February 2014)

    If a user sends an email to a help-desk technician for example, that technician should be able to forward the incident to a service-desk drop-box in Samanage.Samanage should be able to parse the addresses in the email chain to identify the original requester and make that the requester on the ticket.

    What problem will this feature solve?: