Feature request: allow an incident to be turned into a service request

Idea created by 6626540 on May 25, 2016
    Under Consideration
    Score15
    • Kyle Morrow
    • Mark Epstein
    • Kelly Whalen

    (Originally posted on 5, February 2014)

    Originally from ticket #8775.So invariably people will submit incidents instead of service requests, especially via email, Chatter, or other mechanisms.It would be great if an incident could be turned into a service request, and the submitting user prompted to complete the necessary form to kick off the service process."

    What problem will this feature solve?: