Can the Preview (eyeball") be turned on for the end users in Portal View?"

Idea created by 6626540 on May 25, 2016
    Under Consideration
    • John C Lyons
    • Gustavo Trujillo

    (Originally posted on 5, February 2014)

    I wanted to ask if the Preview option can be turned on so that End users of the tool can hover over the 'eyeball' to see the details of their requests (similar to what the IT folks can see when looking at their tickets).

    What problem will this feature solve?: