Sending attachments with a ticket reploy

Idea created by Shvonne Craig on May 25, 2016
    Not Planned
    • 6828508

    (Originally posted on 28, January 2014)

    I know in advisory meeting myself and others mentioned that it would be great if the files that were attached to a service desk reply went to the users mailbox in addition to residing in the portal area.  Has there been any movement on making that a reality?

    What problem will this feature solve?: