Auto-assign Tickets Based on Email Response

Idea created by Oz Merchant Administrator on May 25, 2016
    Not Planned
    Score35
    • Josh Mills
    • Chris Northcote
    • Steve Hall
    • Steven Singer
    • Sebastian Pereira
    • Jason Yeary
    • Steve Blackburn

    (Originally posted on 9, December 2013)

    Until User Groups are released, a distribution list can be setup to notify a group of users while the ticket remains unassigned. It would be nice if one person on the distribution list could respond to the new ticket notification and have the system automatically assign the ticket to that responder. This allows for the Tech to remain mobile and work via email when needed. This would be a great feature to have even when User Groups launch.

    What problem will this feature solve?: