Samanage is excited to announce a new integration with Google Analytics that will allow you to get deeper insights into how your employees are using your service portal. Now you can use behavioral data to ensure that your portal drives better self service practices and drives employee productivity.
As your organization develops more knowledge base articles and service catalog items, it is important to monitor the effectiveness of these resources. This integration will allows you to take the extras in ensuring your employees get the most out of these efforts by:
- Get better statistics on what your users are doing within your portal
- Identify what knowledge base articles are viewed the most
- Gauge the effectiveness of your self-service resources
- Analyze login session times and behaviors to help you expand and optimize your portal
- Compare these new insights with ticket information to identify new service offerings
Learn more about this integration in the Improve Service Portal Adoption with Google Analytics Tutorial.