Samanage is excited to announce an enhancement that will allow you to better build and manage complex role settings. Currently, scoping more complex roles can be cumbersome as you have to place many permissions and restrictions in separate line items. This enhancement will add “AND” logic, allowing you to better consolidate role scoping and making them easier to manage and scale to both agent and requester roles throughout your organization.
For example, you may have your facilities department managing their work orders in your service desk and you want to restrict them from seeing all categories not related to facilities. Now you can restrict all these categories in one line item allowing you to easily setup, manage, and make future updates to the role.
This will also work inversely, allowing you to give limited access to the facilities department by giving them only the permissions to facilities categories.
Your Samanage Team