We’re excited to announce that we’re redesigning the user experience in Samanage to streamline the way you use the tool and allow your team to work more efficiently.
Here are some of the design goals we are driving for with these changes:
- Ensure a consistent, streamlined experience across the entire platform
- Give agents better ways to view, manage, and update your work (eg. tickets, changes, and assets)
- Pave the groundwork to support future UX enhancements
Due to the magnitude of this project, we’re releasing this in a phased approach in order to minimize impact on the day to day operations of your service desk. Make sure to follow this post to see what we’re working on in this project and what’s already been delivered (as well as a little sneak preview into what we’ve got coming next!)
Your agents can customize their column view to make the index view more efficient
Easier for you to select the column you want and see the columns you already have selected to make quick updates
The first step in moving your mass action features to the left side of the screen for more efficient working queue
Another step in our migration to the left side of the screen for mass action features
A step towards "real-time" features
Create a more streamlined experience and move editing to left pane
Clear space at the top of the Index pages and create an easier UX
Currently Available (Via Samanage Labs)
Enhancements to improve user experience
Coming Soon (subject to change)
|Details Page Redesign: Phase 2||Enhancements to improve user experience|
|Preview "Eagle Eye"||Fixed Preview Pane for Incidents on side of screen|
|Dashboard Facelift||Improved look and feel|
Note that larger changes may be released in Samanage Labs. We will inform you if any extra steps are needed to take advantage of these updates.
Note that you may see some inconsistencies throughout the application during this construction time. We chose to release capabilities as they become available rather than wait until full completion, enabling you to begin gaining the benefits that come from feature improvements.
As we release these updates, we would love to hear your feedback. We also have early adopter opportunities. Please comment below if you’d like us to reach out to you about this program.
Your Samanage Team