Now Available: Sites and Departments for Solutions

Document created by Brendan Cooper Administrator on Jul 24, 2017
Version 1Show Document
  • View in full screen mode

Samanage is happy to release an enhancement that allows you to add Sites and Departments to your Solution articles. This enhancement allows agents to associate Solutions with the Sites and Departments that have been added in Organization Setup. Now agents can close tickets faster by making it easier to pinpoint the correct Solutions.


As we continue to improve Samanage, we appreciate your feedback. Let us know what you think about this enhancement!


Your Samanage Team

1 person found this helpful