Samanage is excited to announce an enhancement that will allow you to customize your ticket resolution codes. This feature gives you the ability to better define your resolution criteria, giving you greater insight into the trends impacting your organization.
System Administrators can access the Resolution Code interface via the Service Desk section of the Setup menu. We will provide a pre-populated list of common resolution codes and give you the options to:
- Add, edit or remove resolution codes
- Set a ‘default’ resolution code
- Make resolution codes and descriptions mandatory when resolving a ticket
As we continue to improve Samanage, we appreciate your feedback. Let us know what you think about this enhancement!
Your Samanage Team