Notifications Setup Tutorial

Document created by Jason Yeary Employee on Jun 6, 2017Last modified by Yum Darling on Aug 8, 2017
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In the notification section, you can define events (when an incident is received or when an incident is resolved) and notification rules associated to them. You can decide per rule whether the assignee or the requester are notified or not.

 

From the setup menu, select Notifications.


 

In the E-mail notifications section, you can configure when email notifications will be sent to Assignees, Requesters, and those CC'd on incidents for the event specified.  Checking the box will turn on the notification and there is no need to save your changes.

 

 

 

Below the notification table are a few other options.

 

Default Timeout Period will be the timeout for links and approvals sent via email to individuals.  This period is in days and does not take into account your business hours configuration.

 

Expire RSS feeds will expire any RSS feeds you have exported from Samanage to your dashboard or to another system.  These will need to be reconfigured afterwards if your users still need the information in the RSS feed.

 

Weekly Summary is a weekly email sent to the individuals you have selected from your list of users.  The weekly email consists of data around your account including number of computers, incidents, users, etc.

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