Tutorial: Understanding Advanced Search and Syntax Rules

Document created by Brendan Cooper Administrator on Jun 14, 2017Last modified by Marc Stitt on Jun 19, 2017
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Samanage allows your technicians to search by any property, such as those related to, but not limited to:

  • Computers
  • Software
  • Printers,
  • Contracts
  • Vendors
  • Incidents
  • Problems
  • Changes
  • Release
  • Solutions 
  • Service Catalog Items

 

With the large amounts of data associated with our ITSM and ITAM solution, the below Syntax rules allows you to utilize the Samanage search bar more efficiently to get the information you need.


Use @Properties (for ex. @name=John) for ITSM objects or ITAM objects:

  • @Name - Search for User’s Profile Card
  • @Description - Search throughout descriptions across all the application
  • @Number - Find a specific Incident Number
  • @Site - Find objects at a specific site
  • @Department - Find objects at a specific department
  • @Tag - Search throughout the object’s tags
  • @User - Find objects associated to a User
  • @Type - Search for Other Asset types
  • @Category - Search for Incident Category
  • @Status - Search for Asset Status
  • @Variables - Search for Service Catalog Variables
  • @Manufacturer- Search for Computer, Other Asset, Software and Contract Manufacturers
  • @Serial - Search for Asset Serial Numbers
  • @IP_address -  Search for Asset IP Addresses
  • @Mac_address - Search for Asset MAC Address


Use the AND, OR, and NOT phrase combination operators:

  • For AND, use ( + ) symbol (ex. server + mike)
  • For OR, use ( | ) symbol (ex. server | mike)
  • For NOT, use the ( - ) symbol  (ex. server - mike)
  • Exact phrases, use quotation marks: (ex. “hello world”)

 

Advanced Combinations:

  • Grouping, use parentheses: (server + mike) | asset
  • Use in Combination: (@number 21377 + @user=nathan) | @description=acer

 

 

We hope that this tutorial is helpful.  The wisdom of the community is an extremely valuable way for our users to learn best practices while utilizing Samanage. Please share examples and ask questions of each other - we look forward to hearing from you.

 

Your Samanage Team

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