As part of our continued effort to enhance our reporting feature set, Samanage has updated our SLA Reports to also allow for reporting on Business Hours. This enhancement better aligns the reports for those that rely on Business Hours, rather than elapsed time for managing their business. This new statistic works for all existing data, dating back approximately two years, when Samanage introduced business hours.
Let us know what you think of this new feature.
Your Samanage Team