Users of Samanage can now take advantage of enhanced automations that will provide a simple way to automate specific tasks within the service catalog. Changing the priority or attributes of an incident or service request, sending notifications to specific people based on rules you set, and adding tags when certain criteria are met will be possible by simply creating an automation in Samanage.
Imagine being able to automatically get notified via email when a service request from a high profile customer comes in, or being able to adjust the priority of an incident based on data in the incident (e.g., keywords found in the subject, body or custom fields). Need to add a tag anytime a request comes in with certain keywords? Now that is simple.
Your process for managing incidents and service requests becomes a lot easier and more efficient when you create automation rules to manage the repeatable and important .
Let us know what you think of this new feature.
Your Samanage Team