You are now able to customize the name given to the field that defines your Incident Header on the Portal. Previously the word “Title” was the name shown in the application. Now, users can customize that label to include, but not be limited to, words like Subject, Name, or Item Name.
For some customers, having “title” shown led to users listing their actual job title, which was often not applicable to the naming of an incident.
Taking advantage of this new feature is simple. From Setup, select Service Portal and locate the entry field labeled Incident Header in the section titled Field Naming Customizations as shown in the screenshots below. Then enter the name you wish to use, save it and you are all set.
Specify the value to identify the Incident Header here, in this case, "Subject" was defined:
Once saved, the defined value identifies your Incident Header as shown here:
Let us know what you think of this new feature.
Your Samanage Team