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adam.breakey@samanage.com
We are excited to announce the general availability of Samanage’s new Automations feature. This new feature helps Samanage users gain efficiency by automating elements that are repeated frequently, allowing you to easily manage both the simple and complex. This feature provides a powerful, yet easy way to trigger actions based on the conditions of…
in Product Updates
Brendan Cooper
Samanage is excited to announce an enhancement to the “mass update” interface available throughout the application. The cleaner interface makes this functionality easier to use by allowing your users to:   Choose the attributes they want to update, instead of seeing all editable attributes View the mass update options and the queue on a single…
in Product Updates
Brendan Cooper
Samanage is excited to announce an enhancement that will suggest Categories and Subcategories to all of your tickets. By analyzing the contents of your tickets, all users are given recommendations for the best matching Categories and Subcategories. This feature helps boost efficiency by giving you:   Content Driven Ticket Categorization…
in Product Updates
Brendan Cooper
Samanage now separates Business Hours and Elapsed Time from the “To First Response” and “To Resolutions” fields in the Incident section of the application. Previously the two were grouped into one field, making it challenging to evaluate the data. Now it will be easier to analyze these data points and track trends using the timing convention that…
in Product Updates
Brendan Cooper
Samanage is happy to release an enhancement that allows you to add Sites and Departments to your Solution articles. This enhancement allows agents to associate Solutions with the Sites and Departments that have been added in Organization Setup. Now agents can close tickets faster by making it easier to pinpoint the correct Solutions.   As we…
in Product Updates
Brendan Cooper
Samanage is excited to announce an enhancement that will allow you to customize your ticket resolution codes.  This feature gives you the ability to better define your resolution criteria, giving you greater insight into the trends impacting your organization.   System Administrators can access the Resolution Code interface via the Service Desk…
in Product Updates
Yuval Pecht
We have released to our Labs a new product integration - Samanage to Slack notifications.   This integration enables your admins to set up the connection between your Samanage account and a specific channel in your organization's Slack account.   This will leverage your ability to receive samanage notifications on multiple communication channels… (Show more)
in Product Updates
Yuval Pecht
We have just released an enhancement to the way approvals emails are handled in Samanage. You can now go into wherever an approval email has been sent and is pending or declined and you can resend the email to the approver.   This works for approvals in service requests, in changes and in releases.   See following screenshot:   This capability… (Show more)
in Product Updates
Brendan Cooper
Samanage is excited to announce an enhancement to our search functionality that will allow users to customize the sorting of their search results. With better search capabilities, users can quickly pinpoint the data they are looking for. This enhancement, available in both the Technician View (for Service Agents) and Service Portal (for…
in Product Updates
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