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Recent Activity

Brendan Cooper
Samanage is excited to announce enhancements to the automation feature. Automations allow you to build triggers based on conditions in order to take actions automatically cutting down on manual work.   Not only are we enhancing the different conditions you can make and actions you can take, we are introducing an additional trigger.   Below we…
in Product Updates
Yum Darling
Samanage is excited to announce that we have made a change to the filters user experience (UX) that will affect all Indexes throughout Samanage. With the new enhancement, filters will give you back the real-estate at the top of the page, providing the same filtering functionality without impacting the visibility of your queue.   What’s changed:  …
in Product Updates
Yum Darling
Samanage is excited to announce dependent dropdown variables to the service catalog. With this functionality, you are able to build more dynamic service request forms, so when someone chooses an option from a dropdown variable, you can present them with further options based upon what they selected.   With this functionality, you can build…
in Product Updates
Yum Darling
Samanage is excited to announce an enhancement to the dependent dropdown options in the Service Catalog. With this enhancement, you are now able to customize the experience you give your users by building dependent dropdowns that lead to additional dependent dropdowns. This will allow you to better layer your variable options for more streamlined…
in Product Updates
Yum Darling
Samanage is excited to announce an enhancement that suggests solutions to agents. By analyzing the contents of your tickets, Samanage provides the right resources to your service agents and requesters in real time.   This feature helps boost efficiency by:   Equipping your agents with easy access to the resources that allow them to resolve tickets…
in Product Updates
adam.breakey@samanage.com
We are pleased to announce the release of the new Applications Integration capability. Applications Integration enables you to expand the power of the Service Catalog by integrating with 3rd party applications through automation. You will be able to increase time to delivery of service requests and increase efficiency by removing manual steps.  …
in Product Updates
Yum Darling
We’re excited to announce that our Service Portal has had a facelift! In order to modernize the look and feel, and make room for new functionality, we are releasing phased enhancements to our service portal. These enhancements will lead to:   Greater customization for your portal experience Improved search capabilities lets people find relevant…
in Product Updates
Yum Darling
Samanage is excited to announce that we have rearranged the actions layout area. Examples of actions that were affected are: adding filters, mass updating, and exports. This change creates a more streamlined, consolidated view for your teams when performing actions on your indexes.   Here are the changes:     This enhancement is another step in…
in Product Updates
Yum Darling
Samanage is excited to announce that we have released an enhancement that allows you to hide categories, sites, and departments based on roles and permissions. This gives you better customization of what options are available to your teams, ensuring greater accuracy on ticket submission and fulfillment.   This was a limitation in the past as you…
in Product Updates
Yum Darling
Samanage is excited to announce enhanced login policies giving you an additional level of security for your service desk. As your service desk evolves, we want to provide you with tools to build the policies that support your company’s specific needs.   How to Use:   This functionality is available in the new “Login Policy” section of the setup…
in Product Updates
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