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Yum Darling
We’re excited to announce that our Service Portal has had a facelift! In order to modernize the look and feel, and make room for new functionality, we are releasing phased enhancements to our service portal. These enhancements will lead to:   Greater customization for your portal experience Improved search capabilities lets people find relevant…
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Yum Darling
Samanage is excited to introduce an enhancement that gives you the option to display announcements to your users via the service portal. This builds more transparency within your organization by letting your requesters know what is impacting them in real-time and avoiding an influx of tickets.   For example, you may have a server down or a…
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Yum Darling
Samanage is excited to announce that we enhanced the rich text functionality for your service portal Main Message. This gives you greater customization for your portal and allows you to draw attention to any important details in your main message.   You will now be able to: Align textLeft, center, right, or justified Helping you align with…
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Yum Darling
Samanage is excited to announce an enhancement that will give you the option to push solutions to a comment in a ticket. This will allow your service agents to be more efficient when giving solutions to requesters to resolve their issues. With the new functionality of suggesting solutions, attention will be drawn to the side panel, thereby giving…
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adam.breakey@samanage.com
We are excited to announce that Samanage users are now able to realize even greater usability within the Samanage table-view index pages within the application (e.g. Incidents, Assets, Risks and Contracts). This release includes the ability for users to reorder the columns on these pages, allowing users to decide on the order they prefer to make…
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Yuval Pecht
We have just released an update to our Samanage reports - to include statistics over time on First Touch Resolution.   This new update comes on the heels of the recently released update that supported the creation of new incidents as closed. This new reports section provides the ability to report on additional statistics over time - these… (Show more)
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Yum Darling
Samanage is excited to announce that we are making a change to filters user experience (UX) across all Index queues throughout Samanage. With the new enhancement, filters will give you back the real-estate at the top of the page, providing the same filtering functionality without impacting the visibility of your queue.   What’s changing:   1.…
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Brendan Cooper
Samanage is excited to announce an enhancement that will allow you to customize your ticket resolution codes.  This feature gives you the ability to better define your resolution criteria, giving you greater insight into the trends impacting your organization.   System Administrators can access the Resolution Code interface via the Service Desk…
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Yum Darling
Samanage is excited to announce that we are rearranging the actions layout area. Examples of actions that will be affected are: adding filters, mass updating, and exports. This change will create a more streamlined, consolidated view for your teams when performing actions on your queues.   You can expect the following changes:    …
in Product Updates
Yum Darling
Samanage is excited to announce an enhancement that will suggest solutions and service catalog items to users. By analyzing the contents of your tickets, Samanage will provide the right resources to your service agents and requesters in real time.   This feature helps boost efficiency by: Equipping your agents with easy access to the resources…
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