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Yum Darling
We’re excited to announce that we have restored the ability to retrieve Dell warranty information via our asset management agent! We have already released this fix and no action is needed on your end.   New asset agents deployed will pull warranty information within 24 hours. Due to the large amount of existing Dell inventory tracked by Samanage,…
in Product Updates
adam.breakey@samanage.com
We are excited to announce the general availability of Samanage’s new Automations feature. This new feature helps Samanage users gain efficiency by automating elements that are repeated frequently, allowing you to easily manage both the simple and complex. This feature provides a powerful, yet easy way to trigger actions based on the conditions of…
in Product Updates
Yum Darling
We’re excited to announce that we’re redesigning the user experience in Samanage to streamline the way you use the tool and allow your team to work more efficiently.   Here are some of the design goals we are driving for with these changes:   Ensure a consistent, streamlined experience across the entire platform Give agents better ways to view,…
in Product Updates
Yum Darling
We’re excited to announce that we’re enhancing our mass delete feature in order to make it easier to delete on the interface! We’ve also added a safety net to make sure nothing is deleted by mistake.   Here’s how it's done: This mass delete function will be found throughout the entire application.   1. Click delete 2. You will see that the…
in Product Updates
Yum Darling
In July 2016, we released Samanage Agent 2.0, designed to replace the Samanage Open Computer and Software (OCS) agent. This new agent supports Windows and Macintosh-based systems and provides customers with a more secure and scalable solution, while enabling Samanage to add additional capabilities in the future.   At this time, Samanage has made…
in Product Updates
bhavani.rao@samanage.com
After extensive testing by customers in Samanage Labs, we are releasing the new ITAM agent to production. What are the benefits? In response to your requests, we have added functionality for the agent to automatically update itself without manual intervention.  The installation of the agent has also been streamlined by creating a… (Show more)
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Brendan Cooper
Samanage is excited to announce an update to Automations allowing you to update the “Incident State” to incoming tickets and requests. This new “action” gives you another level of customizing your processes, saving time for your service desk agents.   For example, you may have emails generated by your servers that send status updates into your…
in Product Updates
Brendan Cooper
Samanage is excited to announce that we have added filtering capabilities for Requesters via the Service Portal. This enhancement lets Requesters easily refine subsets of data from the Service Portal to reference things like past requests, tasks, approvals, and solutions articles. These are similar to the filtering capabilities available in the…
in Product Updates
Brendan Cooper
Samanage is excited to announce several enhancements to the tickets/service requests resolution codes.  Resolution codes give you greater insight into the trends impacting your organization, and shows a critical metric used to evaluate the effectiveness of your service desk.  This update will give you better access into evaluating your Resolution…
in Product Updates
Brendan Cooper
Samanage is excited to announce an enhancement that will allow you to customize your ticket resolution codes.  This feature gives you the ability to better define your resolution criteria, giving you greater insight into the trends impacting your organization.   System Administrators can access the Resolution Code interface via the Service Desk…
in Product Updates
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