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Brendan Cooper
Samanage is excited to announce enhancements to the automation feature. Automations allow you to build triggers based on conditions in order to take actions automatically cutting down on manual work.   Not only are we enhancing the different conditions you can make and actions you can take, we are introducing an additional trigger.   Below we…
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David Lotan
Samanage is excited to announce that we have released an enhancement that allows you to build roles that hide sections of the application from certain users. This feature will streamline the experience for your agents and requesters by allowing you to remove areas of the application that are not applicable.   This enhancement is especially…
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Yum Darling
Samanage is excited to announce that we have upgraded our system-wide search engine to ElasticSearch. While this change does not impact what the standard global search does, we now have more robust search syntax rules, allowing you to better pinpoint the data you’re looking for.   Included in the additional syntax rules you now have the ability to…
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Yum Darling
Samanage is excited to announce an enhancement to the dependent dropdown options in the Service Catalog. With this enhancement, you are now able to customize the experience you give your users by building dependent dropdowns that lead to additional dependent dropdowns. This will allow you to better layer your variable options for more streamlined…
in Product Updates
Yuval Pecht
We are introducing an enhanced way to enable Secure Socket Layer (SSL) on custom domain names for the self-service portal using your own certificate. Why you need a custom domain name? Custom domain names lets you publish a personalized self-service portal, for example support.yourcompany.com. By default, when you use Samanage we will create a… (Show more)
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adam.breakey@samanage.com
We are pleased to announce the release of the new Applications Integration capability. Applications Integration enables you to expand the power of the Service Catalog by integrating with 3rd party applications through automation. You will be able to increase time to delivery of service requests and increase efficiency by removing manual steps.  …
in Product Updates
Yum Darling
We’re excited to announce that we’re redesigning the user experience in Samanage to streamline the way you use the tool and allow your team to work more efficiently.   Here are some of the design goals we are driving for with these changes:   Ensure a consistent, streamlined experience across the entire platform Give agents better ways to view,…
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Yum Darling
Samanage is excited to announce an enhancement that will allow you to better build and manage complex role settings. Currently, scoping more complex roles can be cumbersome as you have to place many permissions and restrictions in separate line items. This enhancement will add “AND” logic, allowing you to better consolidate role scoping and making…
in Product Updates
David Lotan
Samanage is excited to announce an enhancement to the Samanage Sign In page, allowing you to customize your sign in screen. This allows you to better customize your users’ experience when signing in to Samanage.     How to Set Up:   Go to the “Service Desk” section of Setup Scroll to the “Image - Sign In” Section of the page Click the “Upload…
in Product Updates
Yum Darling
Samanage is excited to announce dependent dropdown variables to the service catalog. With this functionality, you are able to build more dynamic service request forms, so when someone chooses an option from a dropdown variable, you can present them with further options based upon what they selected.   With this functionality, you can build…
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