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Brendan Cooper
Samanage is excited to announce an enhancement that will suggest Categories and Subcategories to all of your tickets. By analyzing the contents of your tickets, all users are given recommendations for the best matching Categories and Subcategories. This feature helps boost efficiency by giving you:   Content Driven Ticket Categorization…
in Product Updates
Brendan Cooper
Samanage is excited to announce an enhancement that will allow you to customize your ticket resolution codes.  This feature gives you the ability to better define your resolution criteria, giving you greater insight into the trends impacting your organization.   System Administrators can access the Resolution Code interface via the Service Desk…
in Product Updates
Yuval Pecht
We have just released an enhancement to the way approvals emails are handled in Samanage. You can now go into wherever an approval email has been sent and is pending or declined and you can resend the email to the approver.   This works for approvals in service requests, in changes and in releases.   See following screenshot:   This capability… (Show more)
in Product Updates
Brendan Cooper
Samanage is excited to announce an enhancement to our search functionality that will allow users to customize the sorting of their search results. With better search capabilities, users can quickly pinpoint the data they are looking for. This enhancement, available in both the Technician View (for Service Agents) and Service Portal (for…
in Product Updates
adam.breakey@samanage.com
Soon we will be releasing an update to our Samanage API (which is accessed via api.samanage.com or apieu.samanage.com for our EU customers).  The Samanage API makes it easy to create applications and interface between your business systems and your Samanage account. It can be used to retrieve and update service management and asset inventory…
in Product Updates
Yum Darling
Samanage is excited to announce that we now support Chrome OS-based devices. With enhanced visibility and tracking functionality complementing the Google Admin Console, managing all assets in a single and secure solution gives your teams the resources they need to work more efficiently. This new capability provides end-to-end asset…
in Product Updates
Brendan Cooper
Samanage is excited to announce an enhancement that lets you pair Solutions Articles with your Categories and Subcategories. This enhancement will be available to both technicians and requesters, allowing all users to quickly locate the correct Solution to meet their needs. Now technicians can close more incidents faster, while requesters can…
in Product Updates
Brendan Cooper
We have released an enhancement to our Change Approval Notification emails that now make it easier for approvers to evaluate and approve/decline a change via email. These emails will now populate the data entered in the below fields for improved context:   “Requester” “Planned Start” “Planned Finished”   Emails will now be formatted as follows…
in Product Updates
Brendan Cooper
Samanage is excited to announce that we will be adding filtering capabiliities for Requesters via the Service Portal. This enhancement will let Requesters easily refine subsets of data from the Service Portal to reference things like past requests, tasks, approvals, and solutions articles. These are similar to the filtering capabilities available…
in Product Updates
Brendan Cooper
Samanage has made a naming update to the system Setup options that changes the name of the “Forms and Fields” setup to “Custom Fields and Forms” With recent enhancements to the application, Custom Fields and Forms will allow you to better manage, track, and report on the specific criteria important to your organization. Also, by making custom…
in Product Updates
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