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Yum Darling
Samanage is excited to announce an updated, sleek new User Interface in the main Service Desk pages. This is an ongoing project geared towards restructuring the way the Details pages operate and will be released through multiple milestones.   This isn’t just an aesthetic change, these changes will add functional value that will allow you to…
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Yum Darling
Samanage is pleased to announce an update which streamlines how you work within index pages.   Checkboxes will be visible only when you need them, while you are performing a Mass Update or a Mass Delete. This enhancement is designed to maximize the available workspace relative to the tasks you are performing.     Note: A few index pages will…
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Yum Darling
We’re excited to announce that we’re redesigning the user experience in Samanage to streamline the way you use the tool and allow your team to work more efficiently.   Here are some of the design goals we are driving for with these changes:   Ensure a consistent, streamlined experience across the entire platform Give agents better ways to view,…
in Product Updates
Yuval Pecht
We have released a new update to Samanage Service Catalog. You can now limit the scope of a Service Catalog item to a specific site or department.   Where will this be used?   This can be used to create specific Service Catalog items which are unique to certain regions, for example, 401K form request in the USA and a UK pensions fund form. Each… (Show more)
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bhavani.rao@samanage.com
Email is a big part of your service team's communication. It's how you collaborate with your users on their service requests, notify them on status updates, and maintain a great service experience. As of today, Samanage email templates can be customized to your team's preferences. Customization is available for all emails in the incident lifecycle… (Show more)
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Yum Darling
Samanage is excited to announce an enhancement to Smart Suggestion for Solutions. Now, agents will get suggestions for internal solutions when creating a ticket in the back end of the system and on new inbound tickets.   This enhancement now allows you to access your full knowledge base when getting Smart Suggestions. Internal solutions are…
in Product Updates
Yum Darling
Samanage is excited to announce an enhancement that suggests solutions to agents. By analyzing the contents of your tickets, Samanage provides the right resources to your service agents and requesters in real time.   This feature helps boost efficiency by:   Equipping your agents with easy access to the resources that allow them to resolve tickets…
in Product Updates
Yum Darling
Samanage is pleased to offer a new feature designed to enhance the Admin experience. This enhancement enables you to add multiple Scope options. This allows you to achieve greater granularity and control over Role permissions and restrictions throughout your organization. In addition you can now drag and drop to reorder the Permissions. This is…
in Product Updates
Yum Darling
Samanage is excited to announce a brand new feature which will enhance your end user experience. Now, when your requesters are looking for help in the Service Portal, Solutions and Service Catalog items will be suggested to them in real time. Samanage will offer suggestions to your requesters in both the main search bar on the home page and the…
in Product Updates
Yum Darling
Samanage is excited to announce an enhancement to the dependent dropdown options in the Service Catalog. With this enhancement, you are now able to customize the experience you give your users by building dependent dropdowns that lead to additional dependent dropdowns. This will allow you to better layer your variable options for more streamlined…
in Product Updates
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