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Sarah Nielsen
Introducing "The Guide" to the Service Portal!   This really awesome guide to the Service Portal is intended to be used to educate your end users or anyone who will be living on the Samanage Service Portal!   This Service Portal guide provides a basic introduction to the Samanage Service Portal! The Guide to the Service Portal will enable end…
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Joseph Brown
In order to setup SSO (Single Sign On) between Samanage and your ADFS (Active Directory Federation Services) server, the following configuration procedure should be followed:   In Samanage: Enter your Identify Provide URL. For ADFS see screenshot below, and make sure you have the correct certificate: If you wish your users to always login via…
in Resources & Best Practices
Sarah Nielsen
We bring you "The Guide" from Samanage!   This is the original guide to getting started with Samanage. This guide serves as a outline used to assist Samanage users with their initial setup in order to gain better control in regards to IT requests, solutions and assets across their organizations. Please utilize this guide as a resource to…
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Ramon Geertjens
As part of a Service Catalog workflow, you can include Applications Integrations, to push out API calls to external sources and the internal Samanage API. As part of the API call, you may include Variables of the Service Request being raised. The Variables are written in the form of {{variable name}} within the body, and are replaced with their…
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Yum Darling
Samanage allows you to use the Search field to search for free text or to search by any property, such as those related to, but not limited to: Incidents, Service Catalog Items, Problems, Changes, Release, Solutions etc.    Search Behavior By default, the search will match the whole term. If needed, wildcard searches can be used (? replaces a…
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Joseph Brown
Please follow the steps below to successfully import a CSV file.     This is an example of a CSV file. Please note the following requirements:   The CSV file needs to have headers; three of them need to map over to the fields required, which are title, requester, and priority. You can map over additional fields that are part of the standard…
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Joseph Brown
In Samanage you manage your printers on a global level. You can view your printers and the drivers and ports they use, and all the computers on your network that are connected to a printer.   On the homepage, you can view the following information about each printer:   Name Driver Port How many computers the driver has been installed on Site…
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Joseph Brown
Let's first start off with creating a report. The report we want to create will tell us how many spare computers there are at our North Carolina location. Please follow the below steps: 1. Go to Inventory 2. Click on "Computers" 3. Click on + Add Filter (add the filter(s) that fulfill the criteria for the report you wish to run)        …
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Bernard Welmers
Well I spent the last week working on a PowerShell script to upload and update all my user accounts. I wanted to share this for anyone else that is looking to keep their Samanage account up to date with their AD information. Note I did this for AD not AzureAD.  2nd Note This uses PowerShell 5.0 and the JSON API from Samanage   Changes that are… (Show more)
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Yum Darling
If you haven't heard, Samanage is taking our show on the road!    Join us, and over a relaxing breakfast, Samanage customers will share how they have pushed the boundaries of service management. They'll present how they’re providing the highest level of service to their employees using the Samanage Service Platform. No sales pitches or product…
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