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Samanage currently limits the size of a single attachment to 10mb.  This limit applies both to files submitted via email to incidents and files uploaded via either the self service portal or application interface.   There is currently no limit on the number of files that can be attached to one object.
in Resources & Best Practices
Chris Greer samanageglobal
To uninstall the old Samanage agent using Jamf Pro (Casper), a couple of things must be in place in order to do so.  The Samanage Agent must be a .DMG (either built in Composer or your builder of choice) The Samanage Agent must be Indexed in Casper Admin After indexing (or if you indexed the agent previously), Double click on the agent in…
in Resources & Best Practices
Joseph Brown
The Service Catalog is an engine that allows you to automate your requests, tasks, approvals and business processes. Utilizing the catalog effectively can save your team time spent tracking down details and requesting information in an easy to enter form. The catalog can be used for a wide range of services from typical IT use cases like hardware…
in Resources & Best Practices
Joseph Brown
This question comes up often so I thought I'd answered it here for everyone:   Broken: If an asset is broken and is still part of your tracked inventory, use this status.   Disposed: If an asset is disposed and you no longer want to track it in inventory, use this status. NOTE: This is the recommended option over deleting assets to keep the…
in Resources & Best Practices
Joseph Brown
In Samanage, you will be inputting a lot of data so it is important that you are able to retrieve that data when needed. This can be done in a number of different ways but in this section we will look at our graphical reporting features. Simply start by selecting one of the standard reports found in the column on the left side of the page.  These…
in Resources & Best Practices
Brendan Cooper
Samanage has released Encrypted Token Authentication which provides enhanced security while utilizing our API. This feature allows Samanage Administrators to generate a token via the Samanage application that encrypts your credentials and increases security across the organization. Once generated, the token can only be viewed by the user that…
in Resources & Best Practices
Brendan Cooper
Samanage allows your technicians to search by any property, such as those related to, but not limited to: Computers Software Printers, Contracts Vendors Incidents Problems Changes Release Solutions  Service Catalog Items   With the large amounts of data associated with our ITSM and ITAM solution, the below Syntax rules allows you to utilize the…
in Resources & Best Practices
Ramon Geertjens
Software tags are an essential part of the application as they provide a general way to identify software, making it easier to track and manage. It is easy to lose track of correct tags when multiple are in use, so it is important to ensure that they are managed properly. For example, there might be duplicates of the same tag (ex: Microsoft Pro…
in Resources & Best Practices
Marc Stitt
This document will guide you in how to create rules that will allow you to define how Impact and Urgency fields for Incidents and Service Requests will affect the Priority fields of these ITSM objects.   For Incidents Begin by  defining Impact and Urgency as configurable fields for any incident category/subcategory required. These fields include…
in Resources & Best Practices
Joseph Brown
Do you need to analyze your company's license compliance status? Samanage has the Software Reconcile feature that analyzes your software inventory and lists software titles with no matching license available in the License Repository. This feature helps you reconcile your software licenses (what you own) with your software inventory (what you…
in Resources & Best Practices
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