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Yum Darling
Huge thank you to Richard Wills for sharing:   "I wanted to share the Windows network logon method I used to remove the old Samanage Agent and install the new agent.   Hope this helps some of you....   REM === NEW Agent already deployed on the computer? if exist "C:\Program Files\Samanage Agent\agent\src\mini_kernel\service.*" goto END if exist…
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Sarah Nielsen
Jolan'tru (Hello and Welcome)   One of the most common questions that I receive during implementation is, “What is the difference between an Incident and a Service Request?” While most people are familiar with Incidents, they may not understand the realm of the Service Catalog. If the Service Catalog has you exploring a strange new world, we’re…
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Yum Darling
About this webinar Register here! Building a strong foundation is a great way to begin any endeavor - change management is no different. Earlier this year, we covered change management according to ITIL. Now, we take a step back to cover change management from a less technical perspective.  Join Britt Layman, Customer Success Manager at Samanage,…
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Jason Yeary
  How do we properly set priorities on our incidents? What does Critical really mean? Should the user have the ability to set these or should we as the support team be responsible for doing that? These are questions facing many customers today and there is no clear answer for them. However, we're here to help you make some sense of it all.  …
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6407570
Samanage currently limits the size of a single attachment to 10mb.  This limit applies both to files submitted via email to incidents and files uploaded via either the self service portal or application interface.   There is currently no limit on the number of files that can be attached to one object.
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Sarah Nielsen
Wondering how Incident Routing works in Samanage? Let's get some answers for you.    What is Incident Routing?   Incident Routing is beneficial to your Service Desk because it allows automatic assignment of the incidents that are sent to Samanage. This automatic assignment saves you time and ensures that your incidents are visible to the correct…
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Yum Darling
This document shows 101 ways to use the Samanage Service Catalog throughout your organization (for more than just IT!)
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Chris Greer samanageglobal
To uninstall the old Samanage agent using Jamf Pro (Casper), a couple of things must be in place in order to do so.  The Samanage Agent must be a .DMG (either built in Composer or your builder of choice) The Samanage Agent must be Indexed in Casper Admin After indexing (or if you indexed the agent previously), Double click on the agent in…
in Resources & Best Practices
Brendan Cooper
Suggesting categories and subcategories is a simple addition to your service desk that can make a big impact on your entire organization. An organization’s ticket categorization strategy tends to be the backbone of their service desk. They provide an easier means to route tickets to the proper teams and view the trends that are impacting your…
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Joseph Brown
The Service Catalog is an engine that allows you to automate your requests, tasks, approvals and business processes. Utilizing the catalog effectively can save your team time spent tracking down details and requesting information in an easy to enter form. The catalog can be used for a wide range of services from typical IT use cases like hardware…
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