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Yum Darling
A LinkedIn article by one of our very own:   The Samanage REST API makes it easy to create applications and integrate business systems with Samanage Service Platform. In certain cases such an integration require going over very large number of records in order to get the job done. This may take quite a while if there are many records to retrieve…
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Ramon Geertjens
As part of a Service Catalog workflow, you can include Applications Integrations, to push out API calls to external sources and the internal Samanage API. As part of the API call, you may include Variables of the Service Request being raised. The Variables are written in the form of {{variable name}} within the body, and are replaced with their…
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Josh Mills
PRIVATE COMMENTS       Private comments are only visible to Administrators and Service Agent Users. Notifications for private comments are only sent to the 'current' incident assignee.         In the comment thread, comments that are "Private" will be denoted by an orange "Private" label, as seen below.         PUBLIC COMMENTS     Public…
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Yum Darling
A walkthrough of the Samanage Service Portal with the new features (including AI) to help your requesters understand how to take advantage of this feature!
Video preview image▶︎
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Brendan Cooper
So you have a new department that wants to use Samanage to support the internal needs of the organization. Fantastic! Creating a one-stop-shop for all the services your internal customers need is a great strategy to streamline the way your organization supports your employees and  drives consistency in the users’ experience. When expanding the…
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Sarah Nielsen
Incident Workflow - A State by State Tour   Have you ever wondered how incidents should flow through your service desk? You’ve probably asked yourself many different questions regarding how to run your service desk using Samanage.   Where do my incidents go when they are submitted? How can my technicians be sure to not miss an incident? Is there…
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Joseph Brown
 From ADFS Management Console, start the wizard for a new relying party trust:    Just click start to move forward:   Make sure you enter the correct URL for your organization tenant and click next:   Enter a name and description for the relying party:   Skip the multi-factor authentication:   Permit all users to access this relying…
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Yum Darling
Samanage is excited to announce an enhancement that suggests solutions to your agents. By analyzing the contents of your tickets, Samanage now provides the right resources to your internal service providers in real time.   This feature helps boost efficiency by:   Equipping your agents with easy access to the resources that allow them to resolve…
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6407570
Samanage currently limits the size of a single attachment to 10mb.  This limit applies both to files submitted via email to incidents and files uploaded via either the self service portal or application interface.   There is currently no limit on the number of files that can be attached to one object.
in Resources & Best Practices
Yum Darling
Samanage allows you to use the Search field to search for free text or to search by any property, such as those related to, but not limited to: Incidents, Service Catalog Items, Problems, Changes, Release, Solutions etc.    Search Behavior By default, the search will match the whole term. If needed, wildcard searches can be used (? replaces a…
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