Skip navigation
All Places >

Ask the Community

Log in to follow, share, and participate in this community. Not a member? Join Now!

Recent Activity

Tom Towler
I'm trying to do group assignment and cleanup to make sure that all Service Agents are assigned to the correct group.  I've tried to report from the Setup User list and from the Setup Group list but can't see a way to do it.  Thanks in advance for any advice.
in Ask the Community
asmalser
Hi,   I noticed there was some interest in doing automated user provisioning from Azure Active Directory to Samanage in this thread:   https://community.samanage.com/thread/1752   I work for Microsoft on the Azure Active Directory team, and would like to hear from people who are interested in this sort of integration. This could include:   -… (Show more)
in Ask the Community
Jim Kender
I have put a few incidents in an "on hold" state but don't want our SLA that notifies us after 5 days of inactivty that there is a breach for these specific incidents placed "on hold".  Is this possible?
in Ask the Community
Sebastian Pereira
Hello! I'm looking for a way to get the data shown by reports via API, does anybody had to do the same thing? I'm looking to automate some metrics we have to inform every month, i.e. Customer Satisfaction (Satisfied/Not Satisfied/Not Answered) and Incidents SLA Compliance. First I looked for an API end point for Reports, didn't find anything.… (Show more)
in Ask the Community
LeAn Booth
Are there any clear instructions on how to run an API asset report? Previous instructions were provided to me from Samanage Support, however, I am receiving an error "python: can't open file 'assign_owners.py': [Errno 2] No such file or directory". Per the instructions provided to me, I am running this from the same directory the .csv and python… (Show more)
in Ask the Community
Carl Richards
Is there a way to use the "Department" value that is pulled from the user's profile for a "dropdown dependency"?  More specifically, I would like to use the "Department" value  that shows when a user creates  the ticket to permit the selection of a subgroup of account numbers that are restricted (only visible) if the user is a member of that… (Show more)
in Ask the Community
Westley Hatch
I am trying to setup a custom ticket form that is only viewable by agents on the back end.   How do you set this up and configure it?
in Ask the Community
Brian Hill
When I do this: curl -H "X-Samanage-Authorization: Bearer MYTOKEN" -d "{"hardware":{"owner":{"email":"etetrault@ccu.edu"}}}" -H "Accept: application/vnd.samanage.v2.1+json" -H "Content-Type:text/json" -X PUT https://api.samanage.com/hardwares/1900161.json I get: {"error":"param is missing or the value is empty: hardware"} If I do the same as… (Show more)
in Ask the Community
Rachel Martin
Hi,   I want to restrict Requesters from being able to see Tasks via the Service Portal. I have put this restriction in place via Roles and sure enough it works. However, if a Service Desk Agent or technical team member replies to an email notification relating to that task, the content of the task appears on the portal for the Requester to see… (Show more)
in Ask the Community
Steve Pak
I get a lot of the same issues, and it would be easier to filter through the tickets using the column categories, and keywords, however they the column categories are static(don't move), and the keyword query is a complete mess. It brings up irrelevant results.   Out of all the service desk platforms I've used in the past, Samanage has the most… (Show more)
in Ask the Community
Load more items