I have an email distribution group ("firstname.lastname@example.org") that I would like to get notified when an incident with certain Category/Subcategory comes in. I don't necessarily want to CC them on the incident itself, I just want the DL to get one notification that the ticket has been created. Here's an example use case: Ticket comes in with… Show more
Rhonda Henderson, I think your recommendation is ideal for my team's needs. The "add CC" parameter should be more readily available. We have also created a group for people who need to be CC'd on a request, but frankly it's a dirty process. I would love for Samanage to offer a more streamlined solution.